Shipping Policy — Geneva Healthcare
Thank you for shopping with Geneva Healthcare. This policy explains how we process, ship, and deliver your orders.
1. Order Processing Time
- Orders are processed within 1–2 business days after payment/order confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation email/SMS once your order has been dispatched.
2. Shipping Coverage
We currently ship within Pakistan only, to all major cities and most towns.
3. Shipping Charges
We offer Free Shipping on all orders, anywhere in Pakistan — no minimum order value required.
4. Delivery Timelines
| Location | Estimated Delivery Time |
|---|---|
| Major cities (Karachi, Lahore, Islamabad, etc.) | 2–4 business days |
| Other cities/towns | 3–5 business days |
Delivery times are estimates and may vary due to courier delays, weather, or other unforeseen circumstances.
5. Order Tracking
Once your order is dispatched, you’ll receive an email/SMS with a tracking number/link to track your shipment with our courier partner. If you need assistance, email us at info@genevahealthcare.org.
6. Cash on Delivery (COD)
Cash on Delivery is available across Pakistan with no handling fee and no order-value limit. Customers may pay in cash upon receiving their parcel.
Please keep the following in mind for COD orders:
- Our courier partner will only allow the package to be opened after payment has been made.
- Please do not accept the package if it appears tampered with, opened, or damaged — contact us immediately instead.
7. Packaging
All products are securely and discreetly packaged to protect against damage in transit and to maintain product integrity, given that we ship health supplements and medicines.
8. Failed Delivery Attempts
Our courier partner will attempt delivery 3 times. If delivery fails after all attempts, the order may be returned to us, and we will contact you to arrange re-shipment (additional charges may apply) or a refund as per our Return & Refund Policy.
9. Delayed or Lost Shipments
If your order has not arrived within the estimated delivery window, please contact us at info@genevahealthcare.org with your order number, and we will investigate with our courier partner.
10. Incorrect Address
Please ensure your shipping address and contact number are accurate at checkout. Geneva Healthcare is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
11. Returns from Other Sellers
If you purchased Geneva Healthcare products through a different online retailer or one of our retail partners, please follow that seller’s own return and refund process, as our policy applies only to orders placed directly with us.
12. Contact Us
For any shipping-related questions, reach out to us at:
📧 info@genevahealthcare.org