Return & Refund Policy — Geneva Healthcare

Thank you for shopping with Geneva Healthcare. We want you to be fully satisfied with your purchase. Please read our Return & Refund Policy carefully before requesting a return, replacement, or refund.

1. Eligibility for Returns

Because our products are health supplements and medicines, returns are accepted only under the following conditions:

• The item is damaged, defective, or expired upon delivery.
• You received the wrong product (different from what was ordered).
• The product's outer packaging/seal is broken or tampered with at the time of delivery.

For safety and hygiene reasons, we do not accept returns or exchanges on products that have been opened, used, or have a broken seal, unless the item itself is defective or incorrect.

2. Return Window

• You must report an issue and request a return within 3 days of delivery.
• Requests made after this period will not be eligible for return or refund.

3. How to Request a Return

To initiate a return:

1. Contact us at info@genevahealthcare.org with your order number, a description of the issue, and photos/video of the product (including packaging) showing the damage, defect, or discrepancy.
2. Our team will review your request within 1–2 business days and confirm whether it qualifies.
3. If approved, we will share instructions for returning the item or arrange a replacement, depending on the case.

4. Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds are processed within 7–10 business days to your original payment method, or via bank transfer/store credit where applicable (please specify your preference when confirming your policy).
• Shipping charges are non-refundable, except in cases where we sent the wrong or defective item.

5. Exchanges

• We only replace items if they are defective, damaged, or incorrect. If you need a replacement of the same product, contact us within the return window above.

6. Non-Returnable Items

• Opened, used, or unsealed supplement/medicine packaging (unless defective/incorrect).
• Products purchased on clearance or marked "final sale" (if applicable).
• Gift cards or promotional items (if applicable).

7. Order Cancellations

• Orders can be cancelled free of charge before they are dispatched.
• Once an order has been shipped, it cannot be cancelled, but the standard return process above will apply upon delivery if eligible.

8. Contact Us

For any questions about returns, refunds, or order issues, reach out to us at: 📧 info@genevahealthcare.org