Shipping Policy — Geneva Healthcare

Thank you for shopping with Geneva Healthcare. This policy explains how we process and deliver your orders.

1. Order Processing Time

• Orders are processed within 1–2 business days after payment/order confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a confirmation email/SMS once your order has been dispatched.

2. Shipping Coverage

• We currently ship within Pakistan only, to all major cities and most towns.
• [If you also ship internationally, add: "We also ship internationally to select countries — delivery times and charges vary by destination."]

3. Delivery Timelines

Location	Estimated Delivery Time
Major cities (Karachi, Lahore, Islamabad, etc.)	2–4 business days
Other cities/towns	3–5 business days

Delivery times are estimates and may vary due to courier delays, weather, or other unforeseen circumstances.

4. Shipping Charges

• Shipping charges are calculated at checkout based on your delivery location and order value.
• [If applicable, add: "Orders above PKR [X] qualify for free shipping."]

5. Cash on Delivery (COD)

• [If offered: "Cash on Delivery is available across Pakistan. A small COD handling fee may apply, shown at checkout."]
• [If not offered, remove this section or state prepaid-only.]

6. Order Tracking

• Once your order is dispatched, you will receive a tracking number/link via email or SMS to track your shipment with our courier partner.

7. Packaging

• All products are securely and discreetly packaged to protect against damage in transit and to maintain product integrity, given that we ship health supplements and medicines.

8. Failed Delivery Attempts

• Our courier partner will attempt delivery [2–3] times. If delivery fails after multiple attempts, the order may be returned to us, and you may be contacted to arrange re-shipment (additional charges may apply) or a refund as per our Return & Refund Policy.

9. Delayed or Lost Shipments

• If your order has not arrived within the estimated delivery window, please contact us at info@genevahealthcare.org with your order number, and we will investigate with our courier partner.

10. Incorrect Address

• Please ensure your shipping address and contact number are accurate at checkout. Geneva Healthcare is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.

11. Contact Us

For any shipping-related questions, reach out to us at: 📧

info@genevahealthcare.org